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Home > IGA rant--why should I go to locally owned stores when they always mess up?

IGA rant--why should I go to locally owned stores when they always mess up?

October 26th, 2006 at 12:52 pm

I haven't been going to the local IGA very often, but since my schedule is tighter now it seemed like a convenient alternative to Pathmark. But it doesn't save time if you frequently have to go back to get things fixed.

Today's fiasco--There was one checker on, the girl with one paralyzed arm. She really can't bag very well, so I bagged myself instead of watching as each thing rang up.

Since I record my spending in Quicken, and divide things by grocery, pet, nonfood and tax, I look at my receipts pretty carefully. As it turned out, she missed taking off some coupons, took another coupon off too many times, and one item rang up higher than the sale price. It wasn't easy to figure out as their receipt is very hard to read. I actually made up a spreadsheet to show the customer service person where the mistakes were.

The checker is one problem, the weird receipt is another, the final one is a store policy. Every other store around here gives you the item free if the price rings up wrong. Not the IGA. As a result, I ended up getting $2 back rather than $4.19. And that, after fooling around for 1/2 an hour trying to figure it out.

I've had problems there several times before, even though I don't go there very often. OTOH, I go to places like Pathmark, Target, Aldi, and Stop and Shop much more often and I can't remember the last time it happened.

I think it's worth my while to continue with Pathmark, even with the drive time. And, it's another example of why I don't feel guilty for shopping at chains rather than local businesses.

5 Responses to “IGA rant--why should I go to locally owned stores when they always mess up?”

  1. tinapbeana Says:

    i thought IGA was a chain, i've seen them in several states....

  2. LuckyRobin Says:

    IGA is a chain, its just usually franchised not corporate owned, so your local IGA is owned by someone local.

    Too bad you are having such problems there. Ours is a delightful experience, though not cheaper than the bigger stores unless they have a coupon book going. But they mark down meats daily and I can get some good deals there.

  3. chimbleysweep Says:

    I think IGA is a chain, too. We had a few here in Kansas City but then they got bought out.

    I hate being one of those people with a magnifying glass with my grocery receipt, but when you work so hard to clip the coupons and buy what's on sale, it is so frustrating when they don't do it right!

    Have you ever talked to their management? I sure would!

  4. rduell Says:

    My son worked at our IGA in town 2 years before he went off to college. Ours is locally owned (father of one of his classmates) and they are notorious for sales prices not ringing up, not giving the correct coupon amount, and just about anything else you can think of. I rarely shop there even though they are 3 blocks from us.

    The prices they charge are the main reason. Even if I have to drive 20 miles to Aldi's or BJ's, I save money. I'll stop and get milk or bread if I need to, but try not to.

    It was a great place for him to work and save money for college, but not the best shopping experience.

  5. budgetmom Says:

    I've seen a lot of problems with IGA too. I feel sorry for my Dad. It is the only store for him for at least 40 miles. They can have some pretty good sales at times, but it's generally cheaper to shop somewhere else when you can.

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