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One PotatOH, two PotatOH...

July 8th, 2006 at 03:27 pm

Yesterday a mysterious package arrived on our porch, a UPS 2nd day air box, from Colorado, filled with something heavy. I couldn't imagine what it could be... Here, the Express PotatOH! people had actually sent me 4 of their microwavable baking potatoes to replace the 2 moldy ones I'd complained about.

I feel kind of bad that they went to the expense of sending out a 4 lb package of potatoes. (Maybe someone should tell them about free item coupons?) But I'm glad to essentially get double my money back on them. They look fine, nice and fresh.

Smuckers' response was excellent, too. I'd written them about their sugar-free preserves, which I didn't like the taste of. They sent me two free-product coupons to replace the two jars I couldn't face eating. The really impressive thing was, within 24 hours of my email they actually called me on the phone to ask some questions (such as the product codes on my jars). Within the week, the coupons were here.

It really only takes a few minutes to email a company about a problem (especially with the aid of Flash's contact list), and very satisfying when you get a response.

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