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Yay, something's FINISHED!

January 11th, 2006 at 09:34 am

I finally got through to somebody at the Board of Public Utilities who could take a complaint about our non-existant long distance service. I talked to them Monday morning, and by that afternoon I had both a reply to my email of January 2, and a message on our answering machine. By this morning, it was hooked up and working. Yay! It took exactly 11 weeks. Something in our state government works. Wink

I hate to say this, but the guy at Pioneer I finally got the call from was a native speaker of English and the sound quality makes me think the call originated in the US. Whenever I've called their customer service, the reps sound very far away, and have accents. I don't have anything against the reps themselves, at the foreign call centers. I actually saw a documentary about call center workers in India, and I have the utmost respect for how long and hard they work to make better lives for themselves and their families. But they seem to only be trained and authorized to handle the most routine transactions--if there's a problem, they refer it somewhere else, probably in yet another country, and nobody seems to be in charge of following up. It's not like they can walk down the hall and get a problem solved by talking to the right person in another department. It's not their fault; it's the client company's fault. Mjrube94, I hope you don't have as much trouble getting your referral!

Another car repair today, this time DH's car. We are trying our neighbor this time. I'm glad I sprung for the AAA upgrade a couple of months back, so we didn't have to worry about paying the tow truck driver for extra miles. And I was already scheduled to be off today, which makes things easier, too. We'll see how it works out...







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